Commitment to the confidentiality of your personal data

Anna Jelen & Jelen Seminare Gmbh collects as little information as possible about you. In order to be able to deliver your order, guarantee the security of your data or collect your opinion on specific pages, it may nevertheless happen that we require some personal information.

Anna Jelen & Jelen Seminare Gmbh treats your personal data with care and ensures that your private life is protected. Here are our three commitments regarding the confidentiality of your personal data:

Usage limited as much as possible

We never share your personal data with third parties without good reason.

Responsible processing

We protect and treat your personal information as if it were our own.

Transparent use

We use your personal information solely for the purposes described below.

What personal data does Anna Jelen & Jelen Seminare Gmbh save?

Name address and place of residence

Your name is saved because to us, you are more than just a customer number when you contact us for support. We also need your name and address to prepare your invoices, contact you or visit you for a cup of coffee (if you invite us).

Electronic address

We store your email address to send you important messages about your order or account. We also inform you through Infomaniak newsletters on new developments. If necessary, you can choose to unsubscribe from them.

Telephone number

We store your phone number to contact you in case of emergency or ask for your opinion. In addition, we use your number to send you SMS as part of the two-step validation or to authenticate you.

Connection details and customer number

We store your login details to secure access to your account and ensure that only authorised persons can access your personal data. We also generate a unique customer number so we can help you faster and more efficiently.

IP address

We store your IP address to allow you to have an overview of the IP addresses used to connect to your account and check the author of any changes. This information is also used to help protect your account from unauthorised access from other locations.

Payment details

We store payment information such as your PayPal credentials, your credit card, account number and your name as an account holder. The processing of your payments also involves other parties such as companies affiliated with your means of payment or credit cards. When placing an order, we will also generate a unique offer or invoice number, which will then be linked to your account.

Your use of our Internet site

The details mentioned above in combination with cookies let us see how you use our website and our services, and what your interests are. That enables us to improve our site, our services and the targeting of our advertising.

When do we share your information with other parties?

  • Provide or perform our services

We use services like Cashout or PayPal to offer various payment options.

  • Improving our services, our site or our advertising

We use third-party software to determine how much you want a new product page.

  • Get feedback

We sometimes use survey companies to find out how satisfied you are with our services.​

  • Execute a legal obligation

A court order can obligate us to share your information with the police.

Anna Jelen & Jelen Seminare Gmbh Data Protection Officer (DPO)

He is the internal guarantor of the compliance of Anna Jelen'& Jelen Seminare Gmbh's data processing activities. He has the necessary resources to exercise his role without conflicts of interest in respect of the obligations and good practices that Anna Jelen'& Jelen Seminare Gmbh must implement with regard to the protection of personal data.

Samuel Marguet Data Protection Officer (DPO) : sam@anna-jelen.com

This page always shows the latest version of our privacy policy. If you have any questions,please mail us: sam@anna-jelen.com

This privacy policy was amended on April 15, 2022.